1. Data Protection
We comply with the principles of the General Data Protection Regulation (GDPR) when dealing with all data received from customers or visitors to our website.
2. Our Services
We only hold the data necessary to offer services provided on our website. We do not ask for or use more data than necessary to provide you with a proper service. This means we only process and hold data related to purchases and subsequent support related to those purchases, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Any processing of your data is only done to provide or perform the services or products you have purchased.
3. Data Protection Register
Data is only used for the purposes described in our entry on the Data Protection Register.
4. Required Period
We only hold personal data for as long as necessary. We retain data of cancelled accounts for 12 months to give users the chance to restore their account should they wish to leave for a while and come back at a later date. Once 12 months have passed since the date the user cancelled, all data pertaining to that user will be permanently deleted.
5. Card & Payment Processing Data
We use third-party payment providers to handle card and payment processing data securely.
If you are using our Auto Ordering service, we may need to store your credit/debit card details which will be encrypted.
In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR) any data we use is only used to process your purchase securely and to ensure the correct functioning of the Service we provide to you.
In accordance with Article 6(1)(c) of the General Data Protection Regulation (GDPR), we need to retain data related to all purchases to fulfil our existing legal obligations to account for tax and VAT on all transactions.
6. Backup & Data Storage
For administrative reasons, customer data and email subscription data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area). This is done to backup and preserve your data where it is needed to carry on offering a service to you.
7. Customer Requests
As a customer, you can at any time (and free of charge) request details of the personal data we hold relating to you – and you can also request any such data is amended or deleted.
You can also change the personal details we hold about you at any time from within the members area.
Please note that if you request deletion of your data, this may prevent us from offering any further support relating to your previous purchases.
8. Email Updates
We regularly email website news and information updates to those customers who have joined our service. All emails sent by us contain clear information on how to unsubscribe from our email service.
Upon joining our service, your email is automatically opted in so that we can email you important updates relating to our service in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR).
We do not send marketing messages that are unrelated to the service we provide to you.
9. Our Promise
We never sell rent or exchange mailing lists.
10. Data Sharing With Partners
We do not share commercial or technical data with our partners unless we have specifically sought and obtained your prior approval. Where we request such approval, we will always fully disclose how your data is used.
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
12. Product Updates
We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
13. Email Content
All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails.
15. Contact Us